Managed Services
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Application Management Services

The world as it stands today with ever growing competition, enterprises are focused on creating differentiators to embark the journey in the digitally transformed world. The businesses that are managed using SAP are no exceptions for this transformation and SAP being the backbone for this journey, the successful implementation is just the beginning. The challenges that an organization faces is to maintain the pace with the changing needs of the business with the preset core internal team. We have experienced consultants with rich experience in delivering outcome-based application managed services.

Critical Areas of our AMS Offering

Continuous Improvement

• Technical/Functional Debt Reduction using Agile Method
• Reduce the accumulated interest(complexities) of existing technical/functional debts by using SAP best practice
• Seamless Implementation of CatchBall Method<
• Laborious Processes Automation Using RPA – (CARPA – Clounomy Adaptive Robotic Process Automation)
• Identifying monotonous & laborious processes and implementing RPA to reduce the efforts and increase the efficiency
• RPA Use cases ( E3 – Ease, Efficient & Error Free)
– MIRO Automation
– Dunning Revolution
– AP/AR Reconciliation
– Generic MT940
– Vendor Customer Reconciliation
– Open Item Management

ChatBot for Ticket Handling

AI Chatbot for Ticket Resolution – Cbot

• Adequate Inbuilt knowledge repository along with new ticket resolution absorbing capabilities makes our CBot a quick responsive ticketing system.
• ML based repeated issues tracking and prediction on the reduction in resolution time

Service Now / Tool based management service

• Extensive capabilities on Service Now and ITIL process

Solution Manager Competencies

• Box up the process of PPCIT into Solution Manager
• Apt transition to Application Life Cycle Management
• Change the change request management process charmingly to Charm
• Store the document repository of the application in SolDoc
• Test the viability of the application using the Test Suite
• Controlling the Source Code using Custom Code Management
• Release the test code using Release Management
• Tracking the project using the Project Management
• Service the IT requirement using IT Service Management
• Monitor and Manage the Landscape with proactive Alert Management System.

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